Proactive Support
- Monitoring of all essential network devices - Electronic monitoring of devices such as servers and firewalls allows TechSolutions to detect and resolve issues that become worse with time BEFORE those issues actually cause downtime. It also allows our Network Operations Center to be alerted to sudden issues as soon as they occur.
- Preventative Maintenance on all essential network devices - Similar to three month oil changes in automobiles, servers and firewalls need regularly scheduled maintenance to perform at their peak operating efficiency. This maintenance also includes automated and monitored installation of Windows Updates on workstations and servers.
Remediation Support (Onsite and Remote)
When IT needs arise that require a technician, we offer a variety of options to fit your business plan and budget.
Complete Care - A fully managed program that includes all proactive and remediation costs in one fixed monthly fee.
Other remediation options include monthly and quarterly contracts, prepaid blocks of time, or hourly billing.
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